Presented most ably for the entire tour by Ricardo Espinosa, Product Manager of Merkur Gaming Mexico, all three of the Tech Treffen events were designed to build and further enhance customer loyalty by reducing operators’ machine down time and thus costs by solving easily fixed technical issues through greater and more in-depth technical knowledge of Merkur products on site.
Working on his home ground, in Mexico City, Ricardo Espinosa was supported by attending members of the Merkur Gaming Americas team as he led the full house of delegates through a wide selection of technical topics.
From Mexico, Tech Treffen moved on to Bogota, Colombia, where the event was held at the Camara de Comercio and with Rudy Borgato – the commercial manager of CPI – joining as a special guest presenter. The day was agreed to be a big success, mainly because of the high level of interaction between the attendees and the presenters. There was also a great deal of practical experience, where the attendees were able to apply their knew knowledge ‘live’ and in real time.
The final stop of the Tech Treffen tour was held on November 19th at the Crowne Plaza in Lima and it too had a full house, with some 60 delegates in attendance. Once again the highlight of the day was the interaction between delegates and the Merkur Gaming team, with a lot of practical tuition and advice on offer.
So, to sum up Merkur Gaming Americas 2018 round of Tech Treffen events, success across the board and a delegate experience that was well received and enjoyed by all. Most importantly, the events further enhanced Merkur Gaming’s reputation as a company that consistently provides top drawer after sales service and technical assistance either on site or remotely at all times.
Source: GMB
