Hard Rock Hotels is internationally recognized as a leader in the hospitality industry, offering world-class entertainment, contemporary designs, incomparable service and unique brand amenities, catering to modern travelers who seek a reprieve from traditional, predictable properties.
With 29 distinctive hotels and 12 casinos located in the world's most enviable destinations, the brand is set to double in size in five years. However, there is more to this legendary brand's success than just its unique differentiator – music — it is driven by integrity, philanthropy and providing unparalleled guest experiences.
"All of us at Hard Rock are thrilled to receive this accolade. We have been on a journey to offer guests an immersive musical experience relevant to all generations. Each hotel has a story to tell and represents the culture of the area it is from, educating guests about the history of music and artists from around the world," said Dale Hipsh, senior vice president of Hard Rock Hotels.
"Today, we are affirmed that our guests acknowledge and appreciate our unique vision, and a huge thank you goes to our amazing hotel operations team, owners and general managers for helping create the Hard Rock Hotels brand that is unlike any other," Hipsh added.
The J.D. Power study takes a variety of accommodation factors into account when determining overall guest satisfaction and Hard Rock Hotels led the ranks in guest rooms, reservations, food & beverage and cost & fees, showcasing that unique brand programs are paramount to modern travelers.
The rankings were generated based on responses from approximately 44,890 people who stayed at hotels between May 2018 and May 2019.
Source: GMB
