According to ALSPI, the survey was conducted to map the quality of service and maintenance of service providers contracted by CAIXA. State participation was over 90%, with 1075 questionnaires answered from 76 of 94 regional super intendencies (SRs).
Among the results presented is the low number of calls received on time, only 8.3%, and the high percentage, 77%, of calls closed without any kind of service and / or technical contact, which represents about 4 thousand cases. It was also shown that 84% of the lottery unit terminals were stopped sometime between January and June 2019. The average was 17 days closed due to lack of maintenance, which generated direct financial loss for 89% of the units.
According to the Association, the results and conclusions were sent to Caixa to collaborate with the improvement of the processes and, thus, to overcome the failures in the technical assistance offered to the establishments.
Source: GMB
