"Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our 'Seven-Point Safety Plan' is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely," said MGM Resorts Acting CEO and President, Bill Hornbuckle.
"Our properties will not look the way they used to for a while, and that's not only okay, it's critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention ( CDC ) and government officials and regulators as we evolve these protocols based on the latest information," Hornbuckle added.
These protocols and procedures focus on balancing the customer service guests have come to expect from MGM Resorts with the urgent need to apply knowledge about COVID-19 and adapt environments accordingly. This plan is being implemented at MGM Resorts properties throughout the United States, with additions and changes being made based on local jurisdictions.
MGM Resorts' “Seven-Point Safety Plan” is as follows:
1. Screening, Temperature Checks and Employee Training:
MGM Resorts has implemented employee-screening measures to assess signs and symptoms of infection. Employees are currently and will continue to go through temperature checks before entering properties.
Guests will be asked to abide by a similar self-screening protocol prior to arriving and during their stay.
2. Mandatory Masks and Personal Protective Equipment (PPE):
All MGM Resorts employees will be provided and required to wear an approved mask when on the properties. The company will also strongly encourage guests to wear masks in public areas and offer them to any guests who need one, free of charge. Gloves will continue to be worn by employees who require them to do their jobs, such as food handlers and employees who clean public areas.
3. Physical Distancing:
Six-foot physical distancing policy will be in place, wherever feasible, with floor guides serving as reminders throughout MGM Resorts properties.
4. Handwashing and Enhanced Sanitization:
Prior to property closures in March, MGM Resorts implemented increased and enhanced routine cleaning, based on CDC guidelines, with a focus on high touch surfaces in common areas. It will continue using proven cleaning products in accordance with EPA guidelines for coronaviruses, bacteria and other infectious pathogens.
5. Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality:
Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout MGM properties. The company will continue to review and adjust the operation of its HVAC systems.
6. Incident Response Protocols:
MGM Resorts has protocols in place aimed at reducing the chance infection will spread. In the unfortunate event a guest or employee tests positive for the virus, the company will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual.
7. Digital Innovations:
MGM Resorts is reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests that eliminates or reduces the need for waiting in line.
Contactless Check-In: Guests will have the ability to complete the check-in process entirely themselves through the MGM Resorts mobile app. This includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device.
Food & Beverage: Digital menus will be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.
Source: MGM International
