The site is on its way to turning 17, and the entire group has been working like never before to improve customer service and attention and the achievement of the RA 1000 certificate from Reclame Aqui consolidates this work.
"It is a great joy to receive this recognition and a sign that we are putting our consumer first, as we always seek to do," says Marcio Malta, Chief Marketing Officer of Grupo Sorte Online.
The certificate comes at a time of great achievements for Sorte Online, as the site recently reached the mark of 100 million paid prizes, an important milestone in the segment and which reinforces its credibility.
In times of pandemic, the site appears as a doubly positive alternative: helping consumers to continue playing without leaving home and at the same time without harming the lottery network, since the games are registered in physical lotteries, following the protocols of safety, hygiene and social distance.
“We are always looking to improve our internal processes that demonstrate our concern for the customer,” adds Marcio Malta.
In addition to the recent RA1000 certificate from Reclame Aqui, Sorte Online is also an E-bit Ouro – Ótima store (Gold – Great), which reinforces that the experience and concern for the customer comes first.
"This is a merit and recognition that must be shared with the entire team of Sorte Online employees, especially the Customer Service team, led by Francisco Alves, as well as everyone else who wake up and strive to be a little better every day," concluded the Sorte Online CMO, Marcio Malta.
Sorte Online is one of the most traditional lottery portals in Brazil. From betting to results, going through statistics, general information and online slots, the site covers what bettors need to make more assertive games, in complete safety.