The new program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitisation specialists, including Ecolab and NSF International, formerly known as the National Sanitation Foundation, to help keep guests and team members safe and healthy.
Under the standards established by Hard Rock, each property is to be independently assessed by NSF International and required to pass a rigorous 262-point inspection
“Throughout Hard Rock’s nearly 50-year-history, the safety and security of our guests and team members has always been the hallmark of our service, and we continue to deliver on that promise with Safe + Sound, a best-in-class program focused on enhanced cleaning practices, social interaction guidelines and workplace protocols,” said Jon Lucas, chief operating officer at Hard Rock International.
“We’ve worked hand-in-hand with industry-leading experts to strike the right balance, ensuring each and every property exceeds cleanliness standards set by leading public health agencies, while still providing guests with unforgettable experiences.”
The program implements a plethora of safety, sanitisation and employee training protocols, incorporating elements of each properties’ local, government-mandated policies. Additionally, Hard Rock team members have been trained by Ecolab cleaning experts on proper disinfection procedures.
While individual property protocols may vary based on local guidelines, a selection of the Safe + Sound protocols include, but are not limited to: