“Over the past 19 years, IGT’s commitment to our growth and provision of superior service has directly influenced SVL’s ongoing success. This agreement represents the next chapter in our winning partnership, and further supports SVL for expansion, reinforcing our market leadership position and our place as an integral part of the fabric of Jamaica,” said Gary Peart, SVL Executive Chairman
“SVL is an important contributor to nation-building on multiple fronts and growing business for all stakeholders. Our long-term strategic relationship with IGT is a key enabler for our growth platform and delivering our vision for SVL in the region,” Peart added.
“This latest extension demonstrates IGT’s and SVL’s mutual commitment to creating value for SVL’s stakeholders through innovative gaming solutions, while emphasizing SVL’s confidence in the performance and stability of IGT’s offering,” said Jay Gendron, IGT Chief Operating Officer, Lottery.
“As SVL continues to offer best-in-class lottery and gaming products, this extension will sustain business momentum and player engagement, make an impact on small businesses through SVL’s expanding retailer network, and ultimately benefit all Jamaicans,” Gendron added.
With the previous contract period scheduled to end in January 2026, the latest contract extension is for a period of seven years, extending the contract through 2033 and enabling IGT to continue strategically supporting SVL for the next 12 years.
Under the agreement, IGT will continue providing lottery products, games and services, and as part of a Facilities Management integrated services arrangement, will continue to operate and maintain its stable, high-performance central system, terminals, and communications network, producing high transaction volumes daily for the lottery business; provide marketing support; and supply field services. The agreement also includes data center operations and a 24-7 customer contact center, game design and development, data analytics, strategic planning, and sales support.
In addition to its lottery contract with SVL, IGT also provides mobile phone top-up services to SVL, as well as operational support for its VLT program, including field services, installations for new retailers, and marketing and sales support.