MAR 7 DE MAYO DE 2024 - 04:57hs.
Promotions and new hires

GLI expands its customer service teams in US

Gaming Laboratories International (GLI) has expanded its customer service teams with a combination of promotions and new hires. Leading firm’s client services is Candi Lopez, who has been promoted to manager of client services for North America. “Our new team members will provide the technical guidance, insights, and confidence to help our clients realize their dreams and help develop the bright future of gaming,” said GLI President and CEO James Maida.

In her new role she will work alongside GLI’s VP of North American client services Salim Adatia, focusing on the success of suppliers across North America. Prior to joining the client services department, Lopez was a quality assurance supervisor in the QA and database department, which enables her to provide unique insights and leadership to her team and clients. Before joining GLI, Lopez served in the US Marine Corps.

Also promoted within the North American supplier team is Cindy Nguyen, now senior account executive. Her relationships with tribal gaming will help bridge the suppliers, tribes and technologies as gaming continues to merge land-based and digital gaming.

Kelvin Ortega has been promoted to account executive within the North American supplier team. He will leverage valuable cross departmental knowledge while working at GLI since 2015, including document specialist in GLI’s QA department, technical assistant within GLI’s engineering department and most recently in his position of client services coordinator for projects in land-based, igaming and sports betting.

Joining GLI’s tribal and government client services team as client service representative is Joe Decorah. He has over 30 years of experience in the gaming industry. He was most recently with Wipfli, where he was responsible for developing sales leads, onboarding customers and growing revenue.

Joining GLI as account executive on the North American supplier team is Christos Karountzos. A gaming industry veteran of 16 years, his previous roles include gaming licensing analyst for the Illinois Gaming Control Board and senior jurisdictional engineer/product manager in compliance at Scientific Games and WMS Gaming. Krountzos’ regulator and supplier experience will prove highly beneficial in his new role.

Kelly Myers is joining GLI’s tribal and government client services team as client services representative. Most recently, she was compliance and licensing manager for the Cherokee Nation Gaming Commission.

We are incredibly impressed with the array of talents our North American Supplier Team and Tribal and Government Client Services Team bring to GLI and our valued clients. It is an exciting time to be in our industry as we begin to emerge from the difficulties of the past year and see the great promise on the horizon,” said GLI President/CEO James Maida.

Our new team members, working with our pool of talented and tenured staff, will provide the technical guidance, insights, and confidence to help our clients realize their dreams and help develop the bright future of gaming,” added Maida.

Source: GMB