"These are years of hard work and development of an internal team dedicated to meeting all the needs of our brands. This recognition from Vaidebet is very important for everyone who works for the brand every day and also for our thousands of customers," said Matheus Rocha, COO of the BPX Group.
During 2024, the BPX Group held internal events and training sessions focused on customer service, with the aim of instructing its employees on best practices and further improving the consumer experience.
The focus is also on anticipating and adapting internal processes to the Federal Government's regulations for regulated operations. Previously, Vaidebet had already received the RA1000 seal from ‘Reclame AQUI’, which certifies the companies' commitment to resolving pending issues, doubts and customer service.
In August of this year, the BPX Group also applied for a license to operate in Brazil with the Betting Management System (Sigap) of the Secretariat of Prizes and Betting (SPA) of the Ministry of Finance.
The group and its three brands (Vaidebet, Obabet and BetPix365) are currently listed on the national and state lists of the Ministry of Finance, authorized to offer fixed-odds bets.
BPX - Bets Sports Group has been investing in the iGaming scene since 2022 and has become one of the pioneers of Sportsbook in Brazil. Owner of the brands BetPix365, Vaidebet and Obabet, it also launched Join Us, its own internalized segment dedicated to excellence in customer service.
The BPX Group brands have been present in the sports and cultural scene in Brazil, in addition to having sponsored events such as the São João festivities, football clubs, athletes and former athletes. The BPX Group websites have received the RA1000 seal from ‘Reclame AQUI’, which certifies quality and satisfaction in customer service.
Source: GMB
