By implementing control mechanisms, the most reputable operators now offer deposit limit options, alerts that help users recognize when they are exceeding healthy gaming habits, and even self-exclusion tools. Another important step forward is the investment in customer service and complaint channels, ensuring greater care and attention to players.
At MC Games, Responsible Gaming has become essential. Always seeking to enhance the player experience, the company has invested in multiple initiatives: a 24-hour customer service center, a dedicated Responsible Gaming website with personalized limit tools, an informative blog, and a partnership with the Brazilian Support Company for Compulsive Gamblers (EBAC).
“We want players to enter MC Games and find an entertainment platform — a safe place to play for fun and to bet on their favorite team. But we also want them to do it consciously, without harming themselves. That’s why everything within our reach to promote Responsible Gaming will be implemented in our operation,” said Augusto Brito, COO of MC Games.
In addition to technical and institutional support, the company also invests in emotional support.
“We constantly emphasize that gaming must be responsible. All our ambassadors and influencers discuss this with their audiences, sharing tips and information about the 24-hour support available here at MC Games,” highlighted Carlos Silva, the company’s president.
This new phase for betting operators — now among the main sponsors of entertainment, including concerts, football teams, artists, and television shows — marks the beginning of a new cycle of fun: safer, more reliable, and more aligned with the interests and well-being of players.
Source: GMB
