With more than 10 years of experience in Customer Experience, Isabella has built a solid career in companies such as Mereo, Docket Brasil, and Banco BS2, gaining extensive expertise in customer relations and client-centered strategies.
At Ana Gaming, her mission will be to lead initiatives that enhance customer satisfaction and loyalty, ensuring interactions marked by empathy, efficiency, and excellence.
“Taking on the Customer Experience area at Ana Gaming is a challenge that truly motivates me. I want to bring innovation and care to every touchpoint so that our users feel valued and confident when choosing our platforms,” said Isabella Alencar.
The arrival of the executive marks an important step in consolidating the company’s strategy of placing the customer at the center of all decisions.
“Her experience and strategic vision will directly contribute to improving our users’ journey, ensuring experiences that are increasingly personalized, agile, and human,” explained Marco Túlio, CEO of Ana Gaming.
“At Ana Gaming, we believe that excellence in customer experience is what sustains trust and the sustainable growth of our ecosystem,” concluded the executive.
Source: GMB
