This process, which should be simple and fast, often becomes an obstacle, affecting the user experience and, consequently, the operator’s revenue.
With every minute of waiting, the risk of abandonment increases, and the platform not only loses a retention opportunity but also a potential customer.
But what’s the solution to this problem that haunts so many companies in the sector? How can you ensure agile verification without compromising security, while also delivering a satisfying experience for the bettor?
The answer may be simpler than many imagine: reusing already-verified documents.
The major issues with delays in bettor verification
Bettor verification, while essential for ensuring security and regulatory compliance, often faces issues that result in a frustrating user experience.
The process - which involves collecting documents, submitting photos, and filling out information -ends up being time-consuming and bureaucratic. This creates significant delays, especially when there is a high demand for new user registrations.
Moreover, these slow processes can lead to a number of negative impacts. Among them are increased customer acquisition costs (CAC), lower conversion rates, and in more extreme cases, complete abandonment of the platform by the user.
Document reuse as a solution
The solution lies in reusing already-verified documents. But what does this mean in practice?
It means that bettors who have already been verified on other platforms using the same KYC provider can, with a simple procedure, validate their identity again without going through all the repetitive steps of the verification process.
To better understand: the bettor might be able to verify themselves with just a selfie, since they have already completed all the steps required to prove their identity in the past.
Economic impact on the sector
The science behind reuse is simple and powerful. By reusing data from an already-verified bettor, operators can reduce effective CAC by up to 35%.
This happens because identity verification—previously a recurring cost for each new customer—becomes a one-time investment. In addition, with document and data reuse, verification time is cut down to just a few seconds, delivering a faster, frustration-free experience.
For operators, this means significant savings and a streamlined process. Verification costs drop, the user experience improves, and ultimately, conversion rates increase since bettors can start playing immediately after a simple validation step.
Impact on profitability
The effect of implementing document reuse goes beyond just cutting operational costs. By adopting this technology, many betting operators are able to reach financial break-even much sooner than expected.
This model accelerates return on investment (ROI), since with lower verification costs and higher betting volume, platforms can generate revenue more quickly.
Moreover, reusing bettor data also helps boost confidence in the platform. Bettors feel more secure knowing they won’t have to repeat the verification process for every transaction or new registration—leading to greater loyalty and engagement.
Is this procedure secure? What happens to bettor's data?
When talking about identity verification and document storage, security must be the top priority. Bettor data must be handled with the highest level of protection to ensure their privacy is safeguarded and that the platform complies with applicable laws.
For this reason, the document reuse process is conducted based on Brazil’s General Data Protection Law (LGPD), ensuring that user data is used safely and under strictly controlled conditions.
In short, user privacy is respected at every stage of the process, providing full confidence for those who want to place their bets safely and securely.
Looking for fast, secure bettor verification fully compliant with data protection laws? Try Legitimuz, Brazil’s market leader with 60% market share and the largest base of verified users in the country, with over 22 million bettors. Enjoy the ease of verifying 8 out of 10 users with just a selfie!
Source: Legitimuz
