The move marks a strategic step for the company in strengthening technical and operational support to its operators and highlights Weebet's ongoing commitment to excellence in its relationships with its partners.
Alongside Manuela Lemos, current Head of Customer Success, Fabiano takes on the mission of leading an area that is fundamental to the good performance of online betting and casino operations, especially in the context of Brazilian regulations that require technical compliance and agile and humanized service.
“I joined Weebet as a result of a recent desire to work on a bigger challenge at this stage of my career. The idea matured over the course of conversations with Lenildo and the current situation that Weebet is going through, especially because of the contributions I can offer to future challenges. I already knew the entire team from industry events, as well as previous partnerships, and I have always had a great affection for everyone. Now, the time has come to join the company directly,” said Fabiano Braga.
With over 20 years of experience in operational management, Fabiano built his career in sports betting and online casino companies, with a strong presence in the areas of user service, operational security, risk analysis and process development.
His expertise also includes leadership in casino verticals, ombudsman and customer care strategies; essential experience for the current context of iGaming in Brazil, which is undergoing a transition from an international environment to national regulation.
The professional also pointed out: “It is a good challenge to lead the support team, after all, I have been on the other side, as an operator. This gives me a very clear view of the real needs of customers. With the constant updates that Weebet is implementing, I see that we have the chance to consolidate a leadership position in the market by bringing even more efficiency to service.”
Weebet is recognized for having been the first national platform to offer an online casino integrated with local operators, which required highly specialized technical support from the beginning.
“Fabiano has always been close to Weebet, whether as a partner or as a reference professional in the sector. His formal entry to lead our support team represents an increase in know-how, but, above all, it strengthens our commitment to the operators who choose us every day to conduct their business in Brazil," highlights Lenildo Nogueira, CEO of Weebet.
The company's support team now has a leadership that is even more integrated with the reality of the operators, with the promise of bringing improvements in processes and a greater connection between technical support and customer success.
Weebet is a Brazilian iGaming platform with sportsbook, online casino, instant games and complete solutions for operators.
With its own technology and in compliance with the requirements of Brazilian legislation, the company has established itself as a partner for operators seeking security, agility, customization and close support.
Source: GMB
