The feature is designed to empower operators and reduce reliance on technical support by enabling immediate investigations of rounds and sessions, including to validate big wins and promotions.
With access to real-time logs and full transparency, the new feature gives teams more operational control, greater efficiency, and a faster response to incidents.
The update is the result of customer suggestions and the work of Alea’s product team.
With it, it is possible to eliminate support queues, improving day-to-day control, and also:
- Investigate any game session or round directly, without back and forth
- Validate big wins and promotional rounds with full transparency
- Review system communication logs to identify the root cause of issues in real time
- Empower your support teams to act faster, with fewer obstacles.
“Thanks to our Product team for their thoughtful execution and to our customers for always helping us build the right things,” says the Alea team.
Source: GMB
