Over the past year, Reals resolved 97.3% of the requests received, with an average score of 9.29 in consumer evaluations. In addition, 95.8% of evaluators said they would do business with the company again.
The good performance allowed Reals to be nominated for the ‘2025 Reclame AQUI’ award in the “National Betting Houses - Large Operations” category. The award has been held for 15 years and the people who have been served and interacted with the brands evaluate, vote and choose the winners.
"We are among the main betting houses in Brazil and we deeply value the trust of our audience. We know that fast and efficient service makes all the difference. That is why we have a prepared team that is attentive to demands in real time and always ready to respond quickly, empathetically and with excellence," highlights Rafael Borges, CEO of Reals.
The company has a customer service team that works 24 hours a day, every day of the week. In addition, it developed metrics for future reputation prediction and daily monitoring of indexes, reanalyzed moderation and implemented weekly direct communication with the Account Manager.
Through its social networks, Reals also monitors customer feedback, interacting and providing the correct information whenever necessary.
Reals operates within the new industry regulations, in compliance with federal legislation implemented in 2025, reinforcing its commitment to best market practices.
The company is committed to a sustainable growth model based on innovation, strategic partnerships and sports engagement.
Its presence in Brazilian football also strengthens its identity, being the master sponsor of Coritiba Foot Ball Club and having actor and presenter Rodrigo Faro as its ambassador.
This solid positioning has driven Reals' rapid growth in Brazil. In 2023, the company was recognized globally by receiving the 'Rising Star of the Year' award, granted by SiGMA World.
The following year, it consolidated its leadership by being elected "Best Sports Betting Operator" in Brazil at the SiGMA awards, reinforcing its upward trajectory in the industry.
Source: GMB
