LUN 23 DE FEBRERO DE 2026 - 02:21hs.
Compliance and customer service

MC Games committed to transparency by releasing new Ombudsman Channel for user inquiries

MC Games has just reinforced its commitment to transparency and excellence in customer service by officially announcing its exclusive ombudsman channel. This new development is designed to listen attentively to the opinions, suggestions, questions, and complaints of platform users, ensuring direct dialogue and continuous improvement of the services offered.

With attention to every detail to ensure no player's problem remains unresolved, MC Games offers several steps to help: First, bettors can find a personalized support team, available 24/7 via chat.

If the issue still isn't resolved, the sports betting and online gaming platform offers an Ombudsman Channel to address major questions, including questions beyond basic instructions on how to withdraw, make a deposit, or other similar issues.

Simply and intuitively, users find the "Report via Web" button on the website, directing them to the Customer Service Center. There, they can answer questions with the requested information, ensuring their service is fast, secure, and efficient.

This same space is also available for those who wish to share compliments, report their experience browsing the platform, and even submit suggestions, so that the MC Games team can continually improve the experience for its audience, offering the most innovative services available on the market.

Check out:

1- https://canal.ouvidordigital.com.br/ouvidoriamcgames

2- https://canal.ouvidordigital.com.br/lgpdmcgames?lang=pt 

3- https://canal.ouvidordigital.com.br/mcgames?lang=pt

Source: GMB