In 2024, Esportes da Sorte placed third in the competition, highlighting strong consumer recognition for its quality service and operational transparency. Both Esportes da Sorte and OnaBet have earned the RA1000 Seal, the highest certification awarded by 'Reclame AQUI' for outstanding consumer satisfaction and problem resolution.
According to Maria Neves, Head of Customer Service and Support at Esportes Gaming Brasil, the nominations reflect the group’s customer-centric approach: “Being nominated again for the 'Reclame AQUI' awards — now with two brands in the top category — reinforces our ongoing commitment to transparency, efficiency, and quality in customer service.”
“The RA1000 Seal earned by Esportes da Sorte is further proof of our team’s dedication to maintaining high standards of satisfaction,” adds the executive.
Public voting will take place from September 1st to October 31st and can be done directly through the 'Reclame AQUI' website. The award ceremony will be held on December 8th and 9th.
Esportes Gaming Brasil is one of the leading betting groups in Brazil, with 100% national operations and an official license granted by the Ministry of Finance (SPA/MF). This authorization covers three brands — Esportes da Sorte, OnaBet and LOTTUBET — allowing them to operate across the entire Brazilian territory.
A benchmark for innovation and an advocate for market regulation, the group is firmly committed to responsible gaming and continuous investment in user protection technologies. With hundreds of jobs generated, its impact goes beyond betting — supporting initiatives in sports and culture, including sponsorships for Corinthians, Ceará, Ferroviária, and Náutico, as well as major cultural events like Galo da Madrugada, Carnaval do Recife and Olinda, and the Parintins Festival.
OnaBet further expands the group’s digital reach through creative campaigns and partnerships with influencers, strengthening engagement with online audiences.
Source: GMB
