The Digital Ombudsman is a channel created for users, customers, or citizens to submit complaints, suggestions, reports, compliments, or requests directly to a company or public agency. It acts as a bridge between the public and the organization, ensuring active listening, support, and an appropriate response to demands.
In addition to always valuing Responsible Gaming, MC Games invests in personalized support, available 24/7 via the website chat, and reinforces its commitment to the Ombudsman Channel, ensuring that no player is left without support or without questions regarding their bets or winnings.
To guarantee MC Games the platform's Ethical Culture seal, the Digital Ombudsman took into account the company's accessibility, confidentiality and protection of user data, transparency with customers, prompt response, and qualified listening. The primary objective is to collaborate in finding solutions and/or improving the services provided so that the bet offers the best returns to its customers.
MC Games operates safely and under regulatory regulations in Brazil, adopting transparent policies while offering entertainment in a responsible and responsible manner.
Customer Service Channels
MC Games customers can get their questions answered using the channels below:
1- https://canal.ouvidordigital.com.br/ouvidoriamcgames
2- https://canal.ouvidordigital.com.br/lgpdmcgames?lang=pt
3- https://canal.ouvidordigital.com.br/mcgames?lang=pt
Source: GMB
