Marcelo Sartori, Chief Operating Officer (COO), attributes the achievement to collective effort: "It's gratifying to see how this project, which we conceived with such care, has established itself as a differentiator for KTO."
"Reclame AQUI's recognition is merely an external reflection of something we already knew internally: we have an extraordinary team that spares no effort to ensure the best possible experience for our players," adds the executive.
Sartori also emphasizes the important work of Fernando Heller, Head of Customer Service, and Letícia Schuck, Leader of the CX Special Cases Team:
"I proudly highlight Fernando Heller's leadership, whose vision and focus on quality have elevated our service standards. And special recognition goes to Letícia Schuck, who transformed the CX Special Cases team into a benchmark for agile and responsive service."
According to Letícia, for whom the CX team is the "heart of KTO," the nomination symbolizes the excellence of the work performed: "This nomination for such a prestigious award in the customer service sector reinforces all our hard work, dedication, and commitment as a team. We receive this nomination with great pride and gratitude!"
'Reclame Aqui' Award voting
The popular voting phase begins on September 1, 2025, and runs until October 31, at 11:59 p.m.
Voting takes place exclusively on the Reclame Aqui Award website.
Awards
The awards ceremony will be held in December 2025, honoring all nominated companies and announcing the winners in all categories.
Source: GMB
